Ordering, Shipping, and Returns...

Many Easy Ways to Order
Purchase Orders Purchase orders from schools, institutions and child care centers are gladly accepted. Contact a customer service representative to establish an account.

Download The Knowledge Tree Credit Application Here.

  • Order By Mail
    • Our order forms are designed to collect the information needed to promptly process your order.
    • Our mailing address appears on our contact us page, or the order form of our on-line catalog.
  • Call Toll-Free - Phone or Fax: 1-800-331-0994
    • Operators on duty Monday - Friday for personal assistance with your order.
    • Order by fax 24 hours a day, 7 days a week.
    • Major Credit Cards Accepted Discover, MasterCard and Visa are accepted.
    • Your major credit card can also be used for fax orders.
  • Web Site and E-Mail

When Placing An Order

  • Be sure to include our code number and product description as it appears in the catalog.
  • Include the color and size of items, if applicable.
  • Check the unit of measure (each, dozen, gallon, etc.) to ensure that it corresponds with the information printed in the catalog.

Pricing

  • Prices contained in this catalog are in effect at the time of publication and are subject to change without notice. All pricing reflects U.S. dollars.
  • Not responsible for typographical errors. In the event a price or description is incorrect, the correct information will be communicated to the customer when an order is received.

Bids and Quotes
Contact us for special bid pricing for merchandise to be purchased in quantity and for quotes on special order items, furniture and fixtures.

Terms
Net 30 days from invoice date to schools, institutions, child care centers and other established accounts. Past due accounts are subject to a late charge of 1 1/4% per month (15% annual rate), all other United States customers please enclose payment with order or indicate DISCOVER, MASTERCARD, or VISA account number and expiration date. DO NOT SEND CASH. Generally, terms for international transactions are prepaid by check, money order, credit card or letter of credit.

Delivery
Items under 200 lbs. are shipped via UPS or similar. Orders over 200 lbs. are sent by best and most direct Motor Freight carrier. Prepaid orders should add 12% for estimated freight charges We will bill or credit any difference.

Damages, Shortages or Defective Merchandise

  • Please check all cartons immediately upon delivery.
  • Please make note of shortages or damage on the freight bill before signing. In the event the condition of the merchandise contained within a carton is questionable, please write "possible hidden damage" on the freight bill.
  • Please inform us of defective merchandise, damages or shortages within ten days of delivery. Include your account number and invoice number with all correspondence.
  • Defective or damaged merchandise must be returned within 30 days of receipt.
  • Defective software, pre-recorded videos, records, cassette tapes and compact disks will be replaced with the exact product only. No credits or refunds will be issued on these products.

Returns
If you are dissatisfied with your purchase for any reason, please contact Customer Service at 1-800-331-0994 to obtain a Return Authorizations Number. We cannot accept unauthorized returns. Opened software, pre-recorded videos, records, cassette tapes and compact disks cannot be returned unless defective. All items must be returned within 30 days of receipt. Returned merchandise must be in 100% resalable condition to receive credit.

Substitutions
Product availability or specifications may change during the life of this catalog. In the event an item is unavailable, we will ship a comparable product of equal or better value. If dissatisfied you may return the item. Please see our return policy above.

Taxes
We are required by law to collect sales taxes in Tennessee and Arkansas for merchandise shipped into these states to non tax exempt organizations. Customers who are not tax exempt must include the appropriate taxes on all orders and purchase orders. Tax exempt customers are required to include a tax certificate number with all orders. If you are tax exempt and a new customer, please include a copy of your tax exempt certificate.